Service Policies
Last Updated: August 2026
Client Service Agreement
Our Commitment
We will:
- Review your bill thoroughly
- Identify errors and opportunities for reduction
- Negotiate on your behalf
- Keep you updated throughout the process
Your Commitment
You agree to:
- Provide accurate information
- Respond to requests for clarification
- Pay any agreed-upon fees
Outcome
Negotiation results vary. We cannot guarantee reductions, but we always act in your best interest.
Document Upload Consent
By uploading documents to BillFixr, you confirm that:
- You are authorised to share the medical bill.
- You give BillFixr permission to review, analyse, and negotiate the bill.
- You allow us to contact the provider or billing department on your behalf.
Medical Disclaimer
BillFixr does not provide medical advice, diagnosis, or treatment. All information and services are strictly financial and administrative. Always consult a licensed medical professional for medical concerns.
Refund Policy
Refunds for Negotiation Services
If your bill is not reduced, you will not be charged any success-based fee.
Refunds for Paid Services
If you were charged and believe there was an error, contact us within 7 days at support@billfixr.com or (307) 201-8482. A member of our team reviews every request and, where a refund is due, returns it to the card you paid with. Refunds can be full or partial depending on what was charged.
Currency
All charges are in US dollars (USD).